Refund policy
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed and undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We offer a 100% money back guarantee on all products that are damage or defective during shipping and upon receipt.
If applicable:
- To be eligible to claim a refund, you must have purchased products from stediware.com.
- You can submit refund requests within 55 days after the guaranteed period for delivery (35 days) has expired. Please contact us at support@stediware.com for your request.
- You will be required to pay for the return shipping label and provide us with the tracking number.
- Once approved, allow us 24-48 hours to process your refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
When returning an item, the customer is responsible for ensuring the package arrives safely and in good condition. We require using a trackable shipping method and keeping proof of postage. We are not liable for return shipments that are lost, delayed, or not delivered to us.
You can always contact us for any return question at support@stediware.com.
Refund Method: The refund will be processed using the same payment method you used during the purchase.
Refund Timeline: If the refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stediware.com.
Please make sure to read our product descriptions carefully. Kindly note that product colors may appear slightly different in photos due to lighting during photography or variations in monitor display settings.
Returns & Exchange Policy for Promotional Offers (e.g. Buy One Get One Free)
If you have purchased items as part of a promotional offer such as "Buy One Get One Free" (1+1), both items must be returned in order to receive a full refund.
In the event that only one item is returned, the promotional discount will no longer apply, and the retained item will be charged at its regular (non-discounted) price. The refund will then reflect the adjusted value accordingly.
All returned items must be unused, in their original packaging, and comply with the general conditions of our returns policy.
Exchanges are only possible if both items remain unopened, unused, and in their original packaging. If either item has been opened or used, an exchange will no longer be possible.
Please note that your statutory right to cancel and return your order within 60 days remains unaffected by promotional offers.
Damaged, Wrong, or Defective Items
We’re sorry to hear something went wrong with your order!
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us resolve the issue quickly, kindly provide the following:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We will review your request and either send a replacement or issue a refund, depending on your preference.
Please note that we are unable to process claims submitted after 7 days of delivery.
You can reach us at support@stediware.com.
We’re here to make it right!
Need to cancel your order?
Here's what you need to know about cancelling an order with Luhxe:
- Cancellation Window: You can cancel your order within 1 hour of placing it. Unfortunately, we won't be able to cancel orders after 6 hours as they may already be in the processing stage.
- How to Cancel: To cancel your order, please reach out to us directly via email at: support@stediware.com.
Confirmation Email: Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, unwashed and undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.